FAQs

Answers to common inquiries about our products, services, and policies. If you have other questions, please just send it to hello@m44.space.

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  • Yoga Mat Bag - The Design Series of Ancient Mural
  • Sleeping Bag Liner - Double Top Cover
  • Order
  • Shipping
  • Return & Warranty
  • Reward Program
  • Discount & Offers
  • Reseller & Collaboration

Yoga Mat Bag - The Design Series of Ancient Mural

The lotus flower pattern on our yoga mat bag is inspired by ancient Korean murals dating back to the 5th century B.C. It represents beauty and serenity, creating an elegant and positive design.
The package dimensions of the yoga mat bag are 12.13 x 10.47 x 2.13 inches, and the item dimensions are 27 x 7.5 x 7.9 inches.
Yes, our yoga mat bag has ample space to accommodate large yoga mats up to 26" wide, along with blocks, yoga towels, and other essentials. It features spacious compartments for easy organization.
Absolutely! Our yoga mat bag is made with high-quality fabric, double-stitched seams, and reinforced handles to ensure durability and long-lasting use.
The yoga mat bag is lightweight and designed for easy carrying. It features comfortable handles and a convenient full zipper for hassle-free use.
The yoga mat bag is versatile and suitable for various purposes, including travel, hotel stays, camping, and hiking. It is designed to be your perfect companion for yoga practice wherever you go.
M44space offers a lifetime warranty against defects in materials or workmanship for the yoga mat bag. This warranty applies to the original owner and excludes normal wear and tear or misuse.
We recommend trying spot clean with a damp washcloth, cold water, and dish soap first. Avoid washing this bag in the machine. Hang to air dry for that perfect look.

Sleeping Bag Liner - Double Top Cover

The M44space Double Top Cover Sleeping Bag Liner offers several unique features:

Double top cover: The double flap style of the sleeping bag liner offers versatility, allowing it to be used in one or two layers depending on the situation.

Generous size: With a length of 90 inches (229 cm), this liner offers plenty of room to move around for a spacious and unrestricted sleeping experience.

Foot ventilation: The built-in foot zip allows for adjustable ventilation, keeping your feet cool and refreshed on warmer nights.

100% Cotton Comfort: Made from high-quality cotton, this liner is exceptionally soft and breathable, providing a cozy and comfortable sleeping environment.

Easy to carry and store: The included Oxford bag ensures compact storage and easy transport, making it the ideal companion for your camping or backpacking trips.

The item dimensions are 90 x 39 inches, and it weighs 410 grams. The package dimensions are 8.46 x 4.53 x 4.06 inches, and the package weight is 450 grams.
Yes, M44space offers a lifetime warranty against defects in materials or workmanship for the sleeping bag liner. Please note that the warranty is cheerfully extended to the original owner only and excludes normal wear and tear or misuse.
Yes, the sleeping bag liner can be machine washed. It is recommended to wash it at 86ºF (30ºC) in a gentle cycle. To reduce wrinkling, remove the liner quickly from the washer or tumble dryer. Alternatively, line drying is recommended to avoid wrinkling. When washing, it is suggested to add soap and softener to the water instead of pouring them directly onto the sleeping bag liner.
The sleeping bag liner is versatile and suitable for travel, hotel stays, camping, and hiking. It is designed to enhance your comfort and sleeping experience during various outdoor activities.

Order

We're sorry to hear that you'll be canceling your order with us! We have a cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation email sent out which will lead you to your order details page with the option to cancel. If you have an account with us, you can log in to your account to access the order details for cancellation.

If the order is outside of the 2-hour cancellation window, you can contact our Customer Support Team with your order number, and we will look into the status of the order to see if the order can be canceled on your behalf. Please note after the 2-hour window, cancellation is not guaranteed.

If the order cannot be canceled, we can assist you with our returns program after the shipment is delivered to you. You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.

If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active.

If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.

We do apologize for the inconvenience, however, we are unable to make changes to your order.

If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.

Please contact our Customer Support Team to request a cancellation.

Shipping

Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next-business-day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order) Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)

After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.

We offer free domestic shipping for all orders over $99.00 to destinations within the contiguous United States!

For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, destination, and weight of the package.

In order to receive an estimate of shipping costs and shipping options, you may do the following: Enter the desired item(s) into your shopping bag. Proceed to your shopping bag by clicking on the “Bag” icon on the top right corner of the page and clicking "View Shopping Bag." Enter your shipping information in the “Cart Total - Estimate Shipping and Tax” section and click the “Calculate shipping” button to view the available shipping methods and costs to your destination. Please Note: If you are an international customer, shipping costs will not include any customs fees or taxes that may incur.

If the United States Postal Service or FedEx is able to deliver to your country, then we will be able to ship the package to your address.

You may view the available shipping methods and shipping cost estimates by adding the desired items into your Cart and entering your shipping information during the check-out process. If certain shipping methods are not visible within the given shipping options, it is most likely unavailable to the destination address you have provided.

Please refer to the following links for each shipping carrier's page for countries that are served:
USPS Served Countries
FedEx Served Countries

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.

If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple of things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.

These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.

Please feel free to contact your local customs office for any additional information or questions.

Unfortunately, we are unable to split-ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-orders or back-ordered products. Your order will ship out once all of the items in the order become available.

If you would like certain items to arrive sooner, we recommend that you place separate orders for these items as orders containing pre-order or back-order items will not be shipped until all items are available.

Return & Warranty

Returns can be made within 30 days of the original ship date. We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from M44space.com. M44space will not accept returns for products purchased through second-hand shops, non-authorized dealers, reselling sites, final sale items, or accept returns due to misuse or neglect.

For merchandise returned within 30 days of the ship date with the online packing slip, we will issue a refund to the original form of payment at the original selling price.

● For all returns without the original receipt or packing slip, a merchandise credit will be issued at the lowest selling price.
● Your return will be processed within approximately 10-15 business days of being received.
● If you making an exchange, we offer a free return label.
● If you are making a return, you will have the option to select a UPS label for $8, which is deducted from your refund or you can ship your return back to us using your own shipping method.
● If you are returning the package on your own with the carrier of your choice you will pay the return postage at the time of shipping. M44space does not reimburse shipping fees. Please keep a copy of the tracking number if you are using your own shipping carrier for the return. M44space is not responsible for returned packages until they reach our warehouse.

To check the status of your return, simply click on the provided link and provide us with your order number and email address. Our team will review the return status and get back to you within 24-48 hours.
Package the item(s) and invoice, affix the shipping label, and drop the package off at your local post office. Please ship the package to the following address:

3pl address

We’ll take care of the rest! You should receive email notification of the refund once we have received and processed the returned package.

Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us.
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Our Official M44space Amazon stores will have the same great 30-Day Returns policy!

If you would like to make a request for an Amazon return please use the Amazon Returns Center by clicking here!

Reward Program

M44space’s rewards program offers our customers extra perks and exclusive services when shopping at M44space.com.
In addition, M44space members earn points that accumulate for redeeming reward coupons. It’s available to everyone who signs up at M44space.com!

Birthday point redemption: 200 pts
Signup point redemption: 100 pts
Follow on M44space's Social media: 50 pts
Reward points per dollar spent: $1 = 20 pts
Shipping discount: Free shipping for all orders over $99.0
Sign up for our email list: 11% Off coupon
Referring customer reward: $5 Off coupon
Referred friend reward: $5 Off coupon
Bi-annual M44space Rewards Day - 35% off entire purchase

There are various ways to earn points! Just by signing up, you are given 100 points. After that, you can earn 10 points per dollar with every purchase at Spigen.com. In addition, you can earn points by following us on social media and celebrating your birthday with us!

You can use your points to redeem reward coupons through the M44space Rewards widget ( Summit Stars ) located on the bottom left of the website.

M44space Reward points will expire on a rolling basis if you have not made a purchase within the last 1 year ( 12 months ). Your points will remain as long as you have made a purchase within the last 12 months.
Unfortunately, a reward coupon cannot be combined with other coupons/promotions. In other words, only one coupon/promotion can be used per order.
As our M44space Amazon, and Authorized Resellers operate independently from our M44space.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our M44space.com Rewards Program.
The amount of reward points used to redeem that reward coupon will be credited back to your account.

Discount & Offers

Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code applied to the order.

If your discount code is not working, please try clearing your browser cache or try using a different web browser. If the issue persists, please contact our Customer Support Team. We will do our best to assist you at that time!

All promotions and discount codes need to be added to the shopping cart before checkout.

At this time, only one promotion/discount code can be applied per order.

Reseller & Collaboration

If you are interested in becoming a product reviewer, please make sure to send us the following information to our Customer Support Team:

1) Link to your Blog/ Youtube channel/ etc...
2) Full Name, Phone Number, Email Address
3) # of Followers
4) Shipping Address
5) If Applicable: Equipment used for videos/ etc

We will then forward your email to our Media Team. If they are interested, someone will be getting in touch with you shortly.

M44space offers a great opportunity for resellers and dealers to become Authorized M44space Resellers. You can benefit from selling our special design series to your customers by partnering with us.
To become an Authorized M44space Reseller, please send us your website address and contact information. Our team will review your application and get in touch with you to discuss further steps.
As an Authorized M44space Reseller, you will have access to our design series of yoga, camping, and travel essentials and more. You can leverage the M44space brand reputation and offer top-quality products to your customers. Additionally, you will receive dedicated support and resources from our team to help drive your sales and business growth.
We welcome resellers and dealers who are committed to delivering excellent customer service and upholding our brand values. While specific requirements may vary, we generally look for businesses with a valid registration, a proven track record in the industry, and a strong commitment to promoting and selling our products.
To connect with the person in charge of reseller partnerships at M44space, please Contact Us and indicate your interest in reseller partnerships. Our team will promptly get back to you with the relevant details and information.
Unable to find satisfactory answers? Contact US